Workload Planning Controller

Workload Planning Controller

Inspire Resourcing are currently recruiting for a Workload Planning Controller for a well-established company based in Belper.

Duties:

•       Utilising an automated scheduling platform to balance field engineer and external agent workload against resource capacity; achieving maximum efficiency by overseeing, optimising, and monitoring the planned workload.

•       Scheduling accurate downtime diary management to control and manage field and contact centre resource and workload.

•       Responsibility for diary housekeeping and maintenance of planned workload, controlling and maintaining maintenance capacity release through the Salesforce and Monet platforms.

•       Utilising information collated from data sets, dashboards and workstreams to support diary management across the field and contact centre teams.

•       Working within process to secure accurate links between data management and operational scheduling of workload by type.

•       Liaising with both the field and contact centre Management team to make resource recommendations and ensuring scheduled compliance is achieved.