Chesterfield 01246 208301 | Sheffield 0114 399 3344 | Mansfield 01623 701570 | Email:info@inspireresourcing.co.uk
About the Role
Inspire Resourcing are thrilled to be recruiting for a global company within their office in Belper. Our client is a market leader, offers career progression in fast paced business with a family friendly environment.
Duties:
In your role as Spares Advisor, you provide essential support to Field Engineers, Subcontractors and Contact Centre Agents when replacement parts are needed for repairs.
You ensure accurate and efficient ordering of replacement parts in line with processes
You will schedule engineer return visits in accordance with service level agreements and maintain clear communication with customers.
You manage email requests professionally and keep customers informed about ongoing actions.
You place orders via Salesforce and SAP, ensuring all records are updated and compliant with company standards.
You promote a positive image through professional communication and effective diary management.
Requirements
GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
You are computer literate, having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
You have excellent communication skills and will enjoy working as part of a team.