Sales Office Manager

Inspire Resourcing are looking for a proactive and commercially minded Sales Office & Customer Service Manager.  This management-level role combines account management, customer service leadership, sales office administration, and creative team supervision.

The successful candidate will manage existing client accounts, prepare quotes, and oversee order processing from inquiry through to production and delivery. They will supervise both the customer service/office team and the in-house graphics designer, ensuring client needs are met while maintaining efficiency and high-quality service.

This is a key role within the business, requiring someone who can balance customer relationship management, sales quoting, and team leadership, while acting as the central link between clients, sales, design, and production.

Key Responsibilities

Account Management & Sales Support

• Manage and grow relationships with existing customer accounts.

• Prepare accurate and timely quotes for repeat and new business.

• Identify opportunities to upsell or expand services with existing clients.

• Act as the main contact for client communications, ensuring high levels of satisfaction and retention.

• Support the sales team with client insights, pricing, and service delivery.

Customer Service

• Serve as the primary point of contact for customer inquiries, quotes, and orders.

• Manage the order lifecycle, including job intake, proofing, approvals, and production handover.

• Resolve customer complaints and service issues promptly and professionally.

• Build and maintain strong client relationships to encourage repeat business.

• Ensure accurate invoicing and monitor customer accounts for timely payment.

Office & Administration

• Oversee front office operations, ensuring smooth workflow and efficiency.

• Supervise and support customer service representatives and administrative staff.

• Manage scheduling and office supplies.

• Prepare reports on customer satisfaction, sales activity, and office performance.

Graphics & Creative Supervision

• Supervise and provide direction to the in-house graphics designer.

• Prioritise and assign design projects in line with customer requirements and      deadlines.

• Review and approve design proofs before submission to clients or production.

• Ensure design output aligns with brand standards, client expectations, and print      specifications.

• Foster collaboration between the design and production teams to streamline      workflows

Workflow & Coordination

• Liaise between sales, design, and production teams to meet deadlines and client      expectations.

• Prioritise and schedule printing jobs based on deadlines and capacity.

• Support and train staff on customer service processes and printing product      knowledge.

• Monitor workloads and reassign tasks to maintain efficiency.

Quality & Continuous Improvement

• Ensure customer orders are accurate and delivered on time.

• Implement quality checks to reduce errors in job processing.

• Identify opportunities to improve office systems, customer service processes, and      workflow efficiency.