Chesterfield 01246 208301 | Sheffield 0114 399 3344 | Mansfield 01623 701570 | Email:info@inspireresourcing.co.uk
About the Role
Are you a well-organised team player with exceptional customer service skills, looking to make a difference in a dynamic and growing business? Then this could be the role for you.
THE ROLE
You will be responsible for supporting a wide range of UK, ROI and internationally-based customers, alongside e-commerce. Responsible for processing orders, arranging shipments, communicating updates and liaising with the customers alongside internal teams, guaranteeing the best possible service.
Based at the company’s Head Office in Chesterfield, Derbyshire.
Full-time position.
Opportunity to develop skills base through funded courses and training software.
Competitive package commensurate with experience.
KEY AREAS OF RESPONSIBILITY
Ensure customers’ orders are input into the sales administration system.
Keep customers and wider Sales team updated on the progress of orders.
Co-ordinate the despatch of sales orders, ensuring all relevant documentation is in place.
Investigate and resolve customer sales queries.
Keep invoicing updated, contributing to end-of-month administration duties.
Support with the processing of Amazon orders.
Support the wider Sales Teams with account management and handling.
Regularly liaise with additional internal departments, including Marketing, Product, Production and Planning.
Respond to telephone and email queries.
Demonstrate full product and brand knowledge.
Requirements
Be experienced in export sales administration.
Demonstrate excellent communication skills.
Work in a timely and productive manner.
Have experience in Access computer systems or a similar ERP system.
Demonstrate experience in handling and administrating to a wide customer base.
Understand international shipping requirements and restrictions.
Have experience using a range of transport companies for different markets.
Be experienced using Excel and Outlook.
Professionally and positively represent the company and its values at all times.
Be a team player, proactive, flexible, enthusiastic and demonstrate a ‘can-do’ attitude.
Be able to work to tight deadlines, ensuring work remains of the highest quality.
Demonstrate excellent organisational and time management skills.
Be able to work cross-functionally with relevant teams.
Be a people person who is hands-on and open to learning in a collaborative and creative environment.
At least two years’ experience in a relevant role.
At least one years’ experience of export administration.
Someone who is passionate and wants to hit the ground running
Reasonably close proximity to the Head Office would be ideal, however, not essential.
Excellent working knowledge of Excel.
Excellent communication skills.