Resource Planning Manager

Resource & Planning Manager

Main Duties:

• Develop and implement resource plans to meet service level agreements and organisational objectives, ensuring resource usage is tracked to provide efficient operations, and highlight trends to offer recommendations for improvement.

• Develop and maintain resource forecasting models to predict short-term and long-term needs, to assign resource to tasks and projects, based on skills and priorities.

• Monitor and re-evaluate resource requirements based on business changes, identifying resource gaps in field engineers and contact centre agents. Collaborating with key stakeholders to providereport of skills and resources needed to achieve the business      requirements.

• Primary liaison between department heads on all resource related matters, to resolve resource conflicts by negotiating priorities and timelines with stakeholders. Balance workloads to maximise productivity and increase utilisation.

• Manage and support a team of resource planners, working on clear goals to ensure best practices for resource management.

• Develop and maintain KPIs across field engineers and contact centre agents to drive workforce efficiencies.