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Operations Manager

Location:

Ripley, UK

Hours

Job Category

Salary

Full time, days, with some rota'd weekends

Office

£34500

About the Role

Operations Manager


Inspire Resourcing are currently recruiting an Operations Manager on behalf of our well established client based in Belper.


This is a fantastic opportunity to join a market-leading business with room for growth & development.


Main Duties:

  • Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.

  • Work with a team of Operational Managers to ensure alignment of goals and objectives.

  • Build and maintain close inter- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.

  • Deliver exceptional customer service to B2B and B2C clients within agreed unique

  • SLAs.

  • Lead the way by mentoring and developing individuals.

  • Consistently deliver optimum efficiency of skills & resource.

  • Understanding and presenting of clear M.I data.

  • Working with current processes and delivering improvements to all operational       functions.


Requirements

Requirements


  • A Management Level 5 qualification or previous experience in a managerial role.

  • Fundamental understanding of contact centre operational management.

  • Excellent motivation and team management skills.

  • Highly analytical with attention to detail.

  • Ability to work on own initiative with a pro-active approach.

  • Ability to manage individual performance.

  • Excellent IT knowledge, particularly Excel and PowerPoint.

  • Flexibility to work within fluctuating business needs and tight deadlines.


Permanent

£34500


The current opening times for the contact centre are Monday – Friday 8:00 – 18:00, Saturday 8:00 – 15:00 and Sunday 8:00 – 12:00 and successful candidates will be assigned shifts during these times.

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