Chesterfield 01246 208301 | Sheffield 0114 399 3344 | Mansfield 01623 701570 | Email:info@inspireresourcing.co.uk
About the Role
Operations Manager
Inspire Resourcing are currently recruiting an Operations Manager on behalf of our well established client based in Belper.
This is a fantastic opportunity to join a market-leading business with room for growth & development.
Main Duties:
Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.
Work with a team of Operational Managers to ensure alignment of goals and objectives.
Build and maintain close inter- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.
Deliver exceptional customer service to B2B and B2C clients within agreed unique
SLAs.
Lead the way by mentoring and developing individuals.
Consistently deliver optimum efficiency of skills & resource.
Understanding and presenting of clear M.I data.
Working with current processes and delivering improvements to all operational functions.
Requirements
Requirements
A Management Level 5 qualification or previous experience in a managerial role.
Fundamental understanding of contact centre operational management.
Excellent motivation and team management skills.
Highly analytical with attention to detail.
Ability to work on own initiative with a pro-active approach.
Ability to manage individual performance.
Excellent IT knowledge, particularly Excel and PowerPoint.
Flexibility to work within fluctuating business needs and tight deadlines.
Permanent
£34500
The current opening times for the contact centre are Monday – Friday 8:00 – 18:00, Saturday 8:00 – 15:00 and Sunday 8:00 – 12:00 and successful candidates will be assigned shifts during these times.