Internal Sales Team Leader

Key responsibilities:

• Leading a diverse team, responding to B2B customer enquiries - via email phone and website

• Taking ownership of key client accounts, to ensure a smooth delivery of products

• Oversee the CRM system, ensuring customer data is being utilised accordingly

• Prioritising workloads, ensuring the team are fully up to speed with agreed client expectations & timescales

• Reporting on sales figures

• Proactive customer contact to build and maintain relationships

• Grow sales profitably with existing accounts - Monitoring team member KPI's, ensuring they are mentored & guided in the right direction

• Reviewing the sales pipeline, updating key internal stakeholders

• Accountability for the profitability product mix and growth of own customer portfolio

• Identifying new business opportunities (from market research or internally generated leads)

• Carrying out research

• Making contact with potential customers to pitch for new business securing new deals

• Following up to ensure repeat business