Internal Account Manager

Internal Account Manager

Inspire Resourcing are currently recruiting an Internal Account Manager on behalf of our client in Rotherham.

This is a fantastic opportunity to join a brilliant business, with a clear progression path route for candidates who wish.

Duties:

• Build and maintain strong relationships with existing customers.

• Act as the main point of contact for customer enquiries and account support.

• Manage a portfolio of customer accounts to ensure high levels of satisfaction and retention.

• Identify opportunities to upsell and cross-sell products or services.

• Prepare and deliver quotations, proposals, and pricing information.

• Process customer orders and ensure accurate documentation.

• Coordinate with sales, operations, customer service, and finance teams to ensure  smooth order fulfilment.

• Resolve customer issues promptly and escalate complex problems where necessary.

• Monitor account performance and identify opportunities for business growth.

• Maintain accurate customer records using CRM systems.

• Produce sales reports, forecasts, and account activity updates.

• Support external sales representatives by handling account administration and follow up.

• Negotiate pricing and commercial terms within company guidelines.

• Ensure compliance with company policies and service level agreements (SLAs).

• Stay informed about products, services, and market trends to provide expert advice to customers.