General Manager

Key Responsibilities & Accountabilities

• Successfully oversee the daily operations of the business ensuring that all departments are fulfilling the requirements of the business.

• Implementation and communication of strategies and processes designed to grow and further develop the business.

• Ensure the successful development of programmes and processes to pursue targeted goals and objectives.

• Ensure that the financial status of the business is managed effectively and communicated throughout the business as and when required.

• Responsibility for the day-to-day management, coaching and development of Senior Management Staff.

• Ensure the overall delivery and quality of product offerings to customers are as high as possible whilst remaining within predefined budgets.

• Coordinate the development of key performance goals for functions and direct reports.

• Ensure high levels of customer satisfaction are fulfilled and maintained.

• Oversee key hiring and talent training /development programs.

• Evaluate and decide on key investments in equipment, infrastructure and services.

• Communicate business strategies and results to the rest of the business.

• Report potential risks, issues and overall results to the Managing Director.