Customer Success Coordinator

Customer Success Coordinator

Inspire Resourcing are currently recruiting a Customer Success Coordinator on behalf of our fantastic client based in Chesterfield.

This is a great opportunity to join a market leading business, with room for growth and development.

Key Responsibilities

• Manage the end-to-end order process, from receipt of customer requirements through to fulfilment and delivery.

• Accurately enter, process and log customer orders and associated documentation onto internal systems.

• Monitor order progress, ensuring all orders are processed within agreed timescales.

• Coordinate order requirements with internal departments, including production, purchasing, warehouse and sales teams.

• Track outstanding orders and proactively identify potential delays or issues.

• Maintain accurate order records and provide regular updates on order status.

• Liaise with suppliers to check product availability, lead times, pricing and delivery schedules.

• Monitor stock levels and identify purchasing requirements to support customer demand and business operations.

• Raise and place purchase orders with suppliers, ensuring accuracy of quantities, pricing and delivery requirements.

• Obtain order confirmations and monitor supplier commitments.

• Build and maintain positive working relationships with suppliers.

• Follow up on outstanding purchase orders and escalate any supplier-related issues or delays.

• Identify potential supply chain challenges and work proactively to minimise disruption.

• Regularly check stock availability to support incoming customer orders and fulfilment requirements.

• Monitor stock movements and ensure inventory records are kept accurate and up to date.

• Identify stock shortages and coordinate replenishment with suppliers.

• Work closely with warehouse and production teams to understand stock requirements and availability.

• Highlight potential stock risks that could impact customer deliveries.

• Coordinate the dispatch of goods, ensuring orders are prepared and released in line with customer requirements.

• Arrange and manage shipments with couriers, freight forwarders and other logistics providers.

• Prepare and process relevant dispatch documentation, delivery notes and shipping paperwork.

• Monitor shipments from collection through to final delivery.

• Track deliveries and proactively communicate any delays or delivery issues.

• Liaise with transport providers to resolve logistical challenges and ensure timely delivery.

• Ensure all shipment and dispatch records are accurately maintained.