Customer Services Administrator

Inspire Resourcing are currently recruiting a Customer Services Administrator on behalf of a client based in Chesterfield.

This is a fantastic opportunity to join a market leading & stable business, with a modern working environment.

The Customer Services Administrator plays a key role within the Customer Services team, supporting the delivery of a high standard of service to both internal and external customers. The role involves handling customer queries, processing sales orders, managing claims and returns, and liaising closely with internal departments to ensure customer requirements are met in line with company policies and contractual obligations.

Reporting to the Customer Services Team Leader, the successful candidate will work collaboratively within a busy, process-driven environment and contribute positively to team performance and continuous improvement.

Key Responsibilities

• Act as a first point of contact for customer enquiries via telephone and the shared email inbox

• Process sales orders accurately and efficiently using internal systems

• Carry out daily operational checks

• Investigate and resolve customer claims and queries, escalating where appropriate

• Issue credit notes and process returns in line with company procedures

• Liaise with our warehouse, logistics, and other internal teams to resolve order or delivery issues

• Maintain a strong working knowledge of Steelite Utopia products and services

• Build and maintain effective working relationships with internal and external stakeholders

• Contribute to weekly reporting and case management activities

• Support team objectives and contribute to a positive, collaborative team culture

• Undertake additional customer service-related tasks as required to support business needs