Customer Service Coordinator

Location:

Chesterfield, UK

Hours

Job Category

Salary

Full Time

Office

£28K

About the Role

Inspire resourcing are currently recruiting a Sales Coordinator/Customer Coordinator for a well-established company based in Chesterfield.

Responsibilities / Duties:

Communicating with customers to clarify requirements and advising pricing, lead times and delivery dates.
Sales order processing and the raising of purchase orders.
Respond to telephone enquiries and correspondence from customers in a professional and friendly manner.
To ensure service offers are articulated correctly both internal and externally and premiums applied.
To deal with and ensure customer complaints are actioned within ISO specified timescales.
Increase sales by advising customers of products that complement or support the ones they are ordering.
Assist with CRM data input as and when required.
To manage quotations in line with ISO procedures and timescales to a professional standard.
Ensure timely follow up of quotations.
Work with and support external sales functions.
Liaise with technical support to ensure our quotations meet customer’s requirements.
Maintaining a clean order book
To ensure we are achieving our customer deliveries in line with our published service offers and service agreements.
To ensure that internal sales operations are in compliance with ISO procedures.
To ensure all orders are clean and accurate when processed.
To ensure the sales offices are in full compliance with all health and safety regulations.