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Customer Service Coordinator

Location:

Chesterfield, UK

Hours

Job Category

Salary

Full Time

Office

£28k

About the Role

Customer Service Coordinator


Inspire Resourcing are currently recruiting for a Customer Service Coordinator on behalf of our client based in Chesterfield.


This is a fantastic opportunity to join a market leading business with opportunities to develop.


Duties:

• Communicating with customers to clarify requirements, advising on pricing, lead times and

delivery dates.

• Sales order processing and the raising of purchase orders.

• Respond to telephone enquiries/correspondence from customers in a professional manner.

• To ensure service offers are articulated correctly and premiums applied.

• Ensure customer complaints are actioned within ISO specified timescales.

• Increase sales advising customers of products to complement/support the ones ordered.

• Assist with CRM data input as and when required.

• Manage quotations in line with ISO procedures and timescales to a professional standard.

• Ensure timely follow up of quotations.

• Work with and support external sales functions.

• Liaise with technical support to ensure our quotations meet customer’s requirements.

• Maintaining a clean order book.

• Achieve customer deliveries in line with our published service offers and agreements.

• Follow internal sales operations ISO procedures.

• Process all orders to ensure they are clean and accurate when processed.


Requirements

Requirements:

 


• Previous experience working in a similar customer engaging role preferably within a manufacturing environment.

• Proficient in Microsoft Office packages especially Excel.

• Proven experience of dealing with key customers in a professional manner.

• Excellent communication and solution orientated problem-solving ability

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