Customer Service Administrator

Customer Service Administrator

Day to day role is dealing with emails, tracking orders, liaising with supply chain teams, processing returns, processing orders & being first point of contact for customers.

Customer Service Advisor

Inspire Resourcing is recruiting for a Customer Service Advisor to work for a well known company in Chesterfield. This is a great opportunity for someone with customer service experience to work collaboratively as part of a team, in a fast paced environment.

Key Duties:

· Carry our daily checks and act on flagged items

· First point of contact for any queries coming into the business

· Investigate and resolve customer claims

· Issue credit notes as appropriate

· Work closely with the other CSAs to manage workloads

· Liaise with distribution partners to chase delivery times et

· Process customer returns

· Take phone calls and direct to correct area of the business

· Build sustainable relationships by listening and responding to customer needs

· Provide expert knowledge on products and services

· Handle complaints and provide appropriate solutions

· Carry out related task across all customer service functions, when and were needed to support the company business plan.

· Sales order processing

· Preparing bespoke quotations

· To implement, encourage and foster a team culture that is always in the best interest of the company and its employees