Chesterfield 01246 208301 | Sheffield 0114 399 3344 | Mansfield 01623 701570 | Email:info@inspireresourcing.co.uk
About the Role
Inspire Resourcing are thrilled to be recruiting for a Customer Care Advisor. This is with a global company within their office in Belper. Our client is a market leader, offers career progression in fast paced business with a family friendly environment.
Duties:
Take ownership of customer complaints and ensure successful resolutions for both the customer and the business.
You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information.
Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership.
You will provide clear, professional written communication and regular updates to customers and internal stakeholders.
Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times.
You will contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team.
Requirements
Previous experience in customer service or complaint resolution, ideally within a fast paced environment.
Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools.
Knowledge of consumer rights and related legislation is advantageous.
You demonstrate empathy, resilience, and a strong drive to deliver world-class service.
The ability to manage multiple cases simultaneously while maintaining accuracy and professionalism is desirable.
Level 3 qualification in Customer Service is preferable, GCSE grade 4 in English and Maths (or equivalent) is essential.