Customer Care Advisor

In your role as a Customer Care Advisor you will take ownership of customer complaints and ensure successful resolutions for both the customer and the business.

You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information.

Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership.

You will provide clear, professional written communication and regular updates to customers and internal stakeholders.

Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times.

You contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team.