Claims Administrator

Duties:

• Set up new files, including electronic and manual records, for new work instructions received from clients and customers.

• Daily management, set up and accurate recording of dates for new and existing job files

• The production of daily work sheets and other documentation necessary for site visits

• Liaise with technicians and external providers where required to book relevant appointments

• Professionally handle customer and client enquiries and requests, ensuring that information is accurately recorded

• Assist with the deployment of staff to ensure that off-site and on-site requirements are effectively resourced

• Accurately record all data received during phone calls to individual customer files and ensure all colleagues and managers are aware of requests and discussions

• Proactively manage jobs to ensure all data is accurately recorded in a timely manner

• Take responsibility for own workload and prioritise this in accordance with the needs of the business and clients

• Proactively look for improvements in our processes to help improve efficiency and service delivery

• Providing excellent customer service, keeping customers informed of progress throughout

• Assist with the management of the end-to-end process of new and existing work