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Aftermarket Administrator

Location:

Sheffield, UK

Hours

Job Category

Salary

Full Time

Office

up to £30k DOE

About the Role

Responsibilities:

  • Working in conjunction with the team leader      to plan their own work schedules to ensure responsibilities are met.

  • Planning day-to-day activities of the      service engineers.

  • Contract service, breakdowns & spares      order entry & invoicing.

  • Quotes for parts / labour.

  • Update Access & quote database, labour      spreadsheet, Visual & Big Change.

  • Van stocks / sales orders / replenishment      orders.

  • Preparing & sending new & renewal      service contract quotes.

  • Contract chasing (old & lapsed) /      telesales to retain current customers and win back business.

  • Call handling.

  • Scheduling contract / urgent visits on      master spreadsheet, BigChange and advise engineers.

  • Sending out pre-visit confirmation sheets.

Requirements

Preferred Qualifications & Experience:

 

  • Experience of working in a similar role (ideally supporting field service engineers).

  • Excellent communication and interpersonal skills.

  • Able to work in demanding fast-paced environment and meet deadlines.

  • Excellent attention to detail.

  • Able to work on your initiative and as part of a team.

  • Flexible approach.

  • Build effective working relationships with customers and colleagues.

  • Excellent organisational skills and the ability to prioritise work.

  • CRM systems.

  • Proficient with Microsoft Office.

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