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Technical Customer Advisor

Location:

Ripley, UK

Hours

Job Category

Salary

Full time

Office

£26700

About the Role

Technical Advisor


Inspire Resourcing are thrilled to be recruiting for a global company within their office near Ripley. Our client is a market leader, offers career progression in fast paced business with a family friendly environment.


  • You will be working as part of the Service Technical department providing technical advice to external Engineers

  • You will use your skills to interpret and explain technical information and instructions.

  • You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.

  • You will be confident giving technical advice and will give our customer world class customer service.

  • You will be target driven and your performance will be measured on achieving KPIs.


Requirements

What we're looking for:

  • GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.

  • You have a passion for customer service and pride yourself on exceeding the expectations of our customers.

  • You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.

  • You are computer literate having previous experience using all Microsoft applications and you have a good understanding of Salesforce.

  • You have excellent communication skills and will enjoy working as part of a team.

  • We would love you to have an existing knowledge of our products; however, we do provide full product training to all members of our team.


The hours are 39.5 per week and are shifts during these hours, Monday – Friday 8:00 – 18:00 and Saturday 9:00 – 12:00.

Salary: £26.7k

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