Chesterfield 01246 208301 | Sheffield 0114 399 3344 | Mansfield 01623 701570 | Email:info@inspireresourcing.co.uk
About the Role
Inspire resourcing are recruiting an Export Team Leader for our client, a well-established and growing business supplying consumable products to customers across the global market. Due to continued growth, they are seeking a proactive and commercially focused Export Team Leader to manage international customer accounts and lead a small export team.
As Export Team Leader, you will be responsible for overseeing a small team of Export Account Coordinators while ensuring exceptional service is delivered to a portfolio of over 900 international customer accounts. You will play a key role in driving customer engagement, managing export processes, coordinating sample shipments, and ensuring all opportunities are followed through from enquiry to order.
This is a hands-on leadership role that requires excellent organisational skills, strong export administration knowledge, and experience using CRM systems, particularly HubSpot.
Duties include:
Lead, motivate and support a team of 3 Export Account Coordinators.
Manage and develop relationships with over 900 active customer accounts worldwide.
Utilise HubSpot CRM to track customer activity, manage pipelines, record communications, and identify sales opportunities.
Coordinate the dispatch of product samples to prospective and existing customers.
Proactively follow up sample deliveries to generate sales opportunities and obtain customer feedback.
Liaise with international customers regarding quotations, orders, product availability, and delivery schedules.
Manage export documentation and ensure compliance with international shipping requirements.
Coordinate shipments through courier partners
Resolve customer queries and delivery issues efficiently and professionally.
Monitor team performance and implement improvements to customer service and account management processes.
Produce reports on customer activity, sales opportunities, and export performance.
Work closely with internal departments including Sales, Operations, Logistics and Customer Service.
Requirements
Skills Required:
Previous experience within an Export, International Sales Support, Export Administration or Export Customer Service role.
Proven experience managing or supervising a small team.
Strong working knowledge of HubSpot CRM.
Experience handling a large volume of customer accounts.
Knowledge of export documentation and international shipping processes.
Experience working with couriers such as DHL, UPS and TNT.
Excellent communication and relationship-building skills.
Highly organised with strong attention to detail.
Ability to prioritise workload and manage multiple tasks simultaneously.
Proficient in Microsoft Office applications
Desirable
Experience within a manufacturing, consumables or product-based business.
Understanding of global distribution networks and export compliance requirements.
Additional language skills would be advantageous.
Languages such as Russian, Spanish, French
Personal Attributes:
Proactive and results-driven approach.
Strong leadership and coaching skills.
Excellent problem-solving ability.
Customer-focused mindset.
Commercial awareness and ability to identify growth opportunities.
Positive, professional, and adaptable attitude.
The Package:
Competitive salary.
Company pension scheme.
Career progression opportunities.
Supportive and collaborative working environment.
Exposure to a global customer base and international markets.
Key Responsibilities
Hubspot knowledge
Requirements
Hubspot
Team Leader skills
Export
Job Title: Export Team Leader
Location: Mansfield
Salary: Competitive DOE
Hours: Full Time, Monday to Friday
We also have vacancies for administrators, drivers, accountants, FLT drivers, welders, warehouse, IT, sales, CNC machinists, electricians, buyers and marketing staff.